Telephone System Changes
How are
customers greeted when you are there to answer the telephone?
Now think how they are greeted when you are not there.
"Telephone systems" have evolved greatly over the
past few years and companies often have basic service packages
that were only found on larger telephone systems a few years ago.
Spend some time learning about your own system and maximize
the advantages.
You may have
the greatest child in the world.
But when a potential client calls you and a child answers,
that client will probably be gone before a message can even be
taken. Even if they
do take a message, the client has little confidence that the
message will be delivered, and will have lost confidence in a
company that lets children handle client inquiries.
It’s not personal; it’s just how people think.
Check your telephone
system message and see if it says what you want it to say and
everything that it can say. Some
new systems now allow such calls to follow you, allow clients to
pick information that suits their interests like “Press 1 to
leave a message, press 2 to hear more about services, press 3 to
…”
Getting
a voicemail message is never the best option, but it is far
superior to letting it ring, letting someone answer it who
doesn’t have the professional sounds and courtesies that one
expects to hear in calling the telephone number of someone they
want to trust with their family member’s health and well-being.
